Privacy Policy

We may collect personal information that you choose to provide when you contact us or submit a project enquiry, including:

• your name
• email address
• company name or website
• information about the services you are interested in
• project details
• budget or timeline information you choose to provide
• any other information you include in your message

We may also collect limited technical information when you visit the website, such as:

• IP address
• browser and device information
• pages visited
• referral source
• general usage information

Some of this technical information may be collected through analytics tools or cookies, where enabled and permitted.

We use personal information only for reasonable business purposes, including to:

• respond to enquiries
• understand your project or business needs
• communicate with you about potential or existing work
• prepare proposals or scopes of work
• operate, maintain and improve the website
• understand how visitors use the website
• protect the website and our systems from misuse, spam or security threats
• comply with legal or regulatory requirements

Submitting an enquiry does not automatically subscribe you to marketing emails.

When you submit the contact form, the information you provide is sent to Belcara Labs so we can review and respond to your enquiry.

We may use third-party hosting and email infrastructure to process and deliver these messages.

Please avoid sending confidential, highly sensitive, financial, medical or other sensitive personal information through the website contact form unless we have specifically asked you to provide it through an appropriate channel.

Belcara Labs may use analytics services, including Google Analytics, to understand how visitors find and use the website.

Analytics tools may use cookies or similar technologies to collect information such as pages visited, approximate location, device type, browser information and interaction data.

Where required, non-essential analytics cookies will only be enabled after you provide consent through the website's cookie preferences.

You can change or withdraw your cookie preferences where those controls are available.

Belcara Labs does not sell personal information.

We may share personal information with service providers that help us operate the website and communicate with you, such as:

• website hosting providers
• email providers
• analytics providers
• cloud or technical service providers

These providers may process information only as necessary to provide their services to us and may be located outside Canada.

We may also disclose information where required or permitted by law.

Some of our service providers may store or process information outside British Columbia or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or government agencies in accordance with applicable law.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, meeting legal obligations and resolving disputes.

Information that is no longer required will be deleted, anonymized or otherwise securely disposed of where appropriate.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.

No method of transmitting or storing information online can be guaranteed to be completely secure.

Depending on the circumstances and applicable privacy law, you may request to:

• access personal information we hold about you
• correct inaccurate or incomplete personal information
• withdraw consent where processing is based on consent, subject to legal or contractual restrictions
• ask questions about how your personal information has been handled

We may need to verify your identity before responding to certain requests.

Our website may contain links to websites or services operated by third parties.

Belcara Labs is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies separately.

The Belcara Labs website and services are intended for businesses and adults.

We do not knowingly collect personal information from children through this website.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

If you have questions about this Privacy Policy, want to request access or correction of your personal information, or have a privacy concern, contact: